LaCie Computer Drive 301910 User Manual

LaCie Slim DVD±RW • Design by sam HecHt  
User Manual  
Table of Contents  
page 1  
Table of Contents  
1. Introduction................................................................................................................. 5  
1.1. Minimum System Requirements ...................................................................................................... 6  
1.2. Box Content ................................................................................................................................. 7  
1.3. Views of the Drive ......................................................................................................................... 8  
1.4. Cables and Connections ............................................................................................................... 9  
1.4.1. Hi-Speed USB 2.0.............................................................................................................. 9  
1.5. Supported DVD and CD Formats ................................................................................................. 10  
1.5.1. DVD and CD Media Format Definitions ............................................................................. 10  
2. Connecting Your LaCie Slim DVD RW...................................................................... 11  
2.1. Connecting the USB 2.0 Y Cable ................................................................................................. 11  
3. Using Your LaCie Slim DVD RW............................................................................... 12  
3.1. Inserting Discs ............................................................................................................................ 12  
3.2. Accessing Discs .......................................................................................................................... 12  
3.3. Ejecting Discs ............................................................................................................................. 13  
3.4. Emergency Disc Ejection.............................................................................................................. 13  
4. Helpful Technical Information ................................................................................... 14  
4.1. DVD and CD Software ................................................................................................................ 14  
4.2. File System Formats..................................................................................................................... 14  
4.3. DVD RW Writing Methods.......................................................................................................... 15  
4.4. About DVD/CD Available Capacity .............................................................................................. 16  
4.5. USB Questions & Answers ........................................................................................................... 16  
4.6. Data Transfers............................................................................................................................ 16  
5. Troubleshooting........................................................................................................ 17  
5.1. Mac Users.................................................................................................................................. 18  
5.2. Windows Users........................................................................................................................... 21  
6. Contacting Customer Support ................................................................................... 23  
6.1. LaCie Technical Support Contacts................................................................................................ 24  
7. Warranty Information ............................................................................................... 25  
 
LaCie Slim DVD±RW • Design by sam HecHt  
User Manual  
Foreword  
page 3  
operation. Blocking the ventilation  
outlets may cause damage to your  
drive and cause an increased risk of  
short-circuiting or fire.  
Health & Safety Precautions  
This symbol on the product  
or on its packaging indicates  
that this product must not be  
Read this User Manual carefully,  
and follow the correct procedure  
when setting up the device.  
disposed of with your other  
Always unplug the drive if there is  
a risk of lightning or if it will not be  
used for an extended period of time.  
Otherwise, there is an increased risk  
of electrical shock, short-circuiting  
or fire.  
household waste. Instead, it  
Do not look inside or place your  
hand over the open media tray.  
Never look directly or indirectly (with  
a mirror) at the laser diode, even  
when the device is not in operation.  
If you expose your eyes to the laser  
inside you drive, you risk damage or  
loss of your vision or other injury.  
is your responsibility to dispose of your  
waste equipment by handing it over to a  
designed collection point for the recycling  
of waste electrical and electronic equip-  
ment. The separate collection and recy-  
cling of your waste equipment at the time  
of disposal will help to conserve natural  
resources and ensure that it is recycled in  
a manner that protects human health and  
the environment. For more information  
about where you can drop off your waste  
equipment for recycling, please contact  
your local city office, your household  
waste disposal service, or the shop where  
you purchased the product.  
Do not place heavy objects on top  
of the drive or use excessive force  
on its buttons, connectors and tray.  
Do not open your drive or attempt  
to disassemble or modify it. Never  
insert any metallic object into the  
drive to avoid any risk of electri-  
cal shock, fire, short-circuiting or  
dangerous emissions. Your drive  
contains no user-serviceable parts.  
If it appears to be malfunctioning,  
have it inspected by qualified LaCie  
service staff.  
Always place your drive in a hori-  
zontal position before using it. This  
LaCie drive has not been designed  
to be used in an upright position.  
This may result in damage to the  
device or data loss.  
Always remove the disc from the  
disc tray before transporting your  
drive. Otherwise, written data may  
be destroyed or the drive’s internal  
components may be damaged.  
CAUTION: Modifications not authorized  
by the manufacturer may void the user’s  
authority to operate this device.  
Never expose your device to rain or  
use it near water or in damp or wet  
conditions. Never place containers  
on it containing liquids that may  
spill into its openings. Doing so in-  
creases the risk of electrical shock,  
short-circuiting, fire or personal in-  
jury.  
Never use excessive force on the  
disc loading system; discs should be  
inserted effortlessly into your drive.  
If you detect a problem, consult the  
Troubleshooting section and con-  
tact your after-sales department.  
Health, Safety & General Use  
Precautions  
Make sure that the computer and  
drive are electrically grounded. If  
the devices are not grounded, there  
is an increased risk of electrical  
shock.  
Protect your drive from excessive  
exposure to dust during use or stor-  
age. Dust can build up inside the  
device, increasing the risk of dam-  
age or malfunction.  
The drive you have just purchased in-  
cludes a laser diode device, which clas-  
sifies it as a “Laser Class I” product. This  
laser is not dangerous for the user under  
normal operating conditions. However,  
we strongly advise you not to place any  
reflective objects in the disc loading sys-  
tem, due to the risk of exposure to laser  
emissions that may be reflected by such  
objects. Always follow the basic precau-  
tions listed below to use your LaCie drive  
safely and correctly. Respecting these  
guidelines will help to avoid the possibility  
of personal injury to yourself or others, as  
well as to prevent damage to your device  
and other computer equipment. These in-  
clude, but are not limited to, the following  
precautions.  
Never use benzene, paint thin-  
ners, detergent or other chemical  
products to clean the outside of the  
drive. Such products will disfigure  
and discolor the front panel and  
casing. Instead, use a soft, dry cloth  
to wipe the device.  
General Use Precautions  
Do not expose the drive to tempera-  
tures outside the range of 5° C to  
40° C (41° F to 104° F) during op-  
eration. Doing so may damage the  
drive or disfigure its casing. Avoid  
placing your drive near a source of  
heat or exposing it to sunlight (even  
through a window). Inversely, plac-  
ing your drive in an environment  
that is too cold or humid may dam-  
age the unit.  
Do not block the ventilation out-  
lets on the rear of the drive. These  
help to keep your drive cool during  
 
LaCie Slim DVD±RW • Design by sam HecHt  
User Manual  
Foreword  
page 4  
IMPORTANT INFO: Any loss, corrup-  
tion or destruction of data while using a  
LaCie drive is the sole responsibility of  
the user, and under no circumstances will  
LaCie be held liable for the recovery or  
restoration of this data. To help prevent  
the loss of your data, LaCie highly rec-  
ommends that you keep TWO copies of  
your data; one copy on your external hard  
drive, for instance, and a second copy ei-  
ther on your internal hard drive, another  
external hard drive or some other form of  
removable storage media. LaCie offers a  
complete line of CD and DVD drives. If  
you would like more information on back-  
up, please refer to our website.  
IMPORTANT  
1,000,000,000  
INFO:  
bytes.  
1GB  
1TB  
=
=
1,000,000,000,000 bytes. Once format-  
ted, the actual available storage capacity  
varies depending on operating environ-  
ment (typically 5-10% less).  
 
LaCie Slim DVD±RW • Design by sam HecHt  
User Manual  
Foreword  
page 5  
1. Introduction  
Congratulations on the purchase of your new LaCie Slim DVD RW.  
Light and compact, the Slim DVD RW is ideal for your DVD and  
CD burning needs on your desk or on the go. Further, the Slim  
DVD RW can read and write to all the popular formats, such as  
DVD RDL, DVD RW, CD-R, and CD-RW.  
Double Layer DVD Recording  
Double Layer (DL) discs are compatible with most consumer set-top  
DVD players and computer DVD-ROM drives, enabling you to burn  
DVDs that can play back in your living room.  
On one DVD+RDL disc, you’ll be able to store up to four hours of  
MPEG-2 video, sixteen hours of VHS quality video or increase the  
video bit rate for higher quality movies. And with 8.5GB of storage  
space on a single DL disc, they’re ideal for archiving and backup  
applications.  
At home or on the road, you have the right tool to backup your  
important files, create high-quality DVDs, or watch a favorite film on  
your computer.  
Quick Links  
Click a topic:  
 
LaCie Slim DVD±RW • Design by sam HecHt  
User Manual  
Foreword  
page 6  
1.1. Minimum System Requirements  
Windows Users  
USB 2.0 port  
Windows XP, Windows Vista, or Windows 7  
Pentium IV 2.0 GHz processor or higher  
256MB RAM  
Mac Users  
USB 2.0 port  
Mac OS X 10.4.x or higher  
Power PC G5 or later, Mac Intel processor  
256MB RAM  
Linux Users  
USB 2.0  
Linux-based system  
256MB RAM  
 
 
LaCie Slim DVD±RW • Design by sam HecHt  
User Manual  
Foreword  
page 7  
1.2. Box Content  
1. LaCie Slim DVD RW  
2. USB 2.0 Y cable  
3. Quick Install Guide  
4. CD (User Manual)  
IMPORTANT INFO: Please save your packaging. In the event that  
the drive should need to be repaired or serviced, it must be returned  
in its original packaging.  
Slim DVD R
Quick Install Guide  
Box Content  
1. Primary USB 2.0  
A
plug (signal and power)  
plug (power only)  
2. Secondary USB 2.0  
A
3
.
M
i
n
i
-
U
S
B
p
l
u
g
Note: Please find the User Manual on the CD.  
Protect your investment  
register for free  
Setup Steps  
1. Connect the primary USB 2.0 plug (without  
A
the lightning bolt sticker) to your computer  
.
2.  
Windows users: Right click My Computer and select  
Properties>General. our drive should be listed.  
Your drive is ready to use.  
Y
Mac users: In the Apple menu, choose About This  
Mac, then More Info. This will open the Apple  
System Profiler our drive should be listed under the  
.
Y
Hardware category.  
NOTE: Your drive must be connected to  
port. Performance is not guaranteed using USB 1.1.  
NOTE: The cable has  
a
USB 2.0  
Y
a
secondary USB 2.0  
A
plug for additional power. Attaching the primary  
plug to most computers will provide ample signal  
and power for the LaCie Slim DVD RW In the event  
A
.
that the device does not receive enough power, you  
may connect the additional plug into second  
USB 2.0 port on your computer. Please note that the  
secondary plug has lightning bolt sticker.  
A
a
a
See the User Manual for more information.  
 
LaCie Slim DVD±RW • Design by sam HecHt  
User Manual  
Foreword  
page 8  
1.3. Views of the Drive  
Front View  
1. Disc Tray – Open the tray by pressing the load/eject button,  
then place a DVD or CD into the tray with the label facing up.  
Close the tray by pushing the load/eject button or pushing the  
front part of the tray. This drive has not been designed to ac-  
cept media with cartridges.  
2. Drive Activity LED  
3. Load/Eject Button – Push this button to open the media tray.  
4. Emergency Eject Hole – Insert a straightened paper clip (or  
similar object) and push to eject the tray if the load/eject  
button does not work. In normal operation, the eject button  
should always be used to unload the tray. If you must use the  
emergency eject hole, make sure the drive’s power is turned  
off and wait until disc rotation has stopped.  
Fig. 01  
Rear View  
1. Power Supply Connection – This is where you plug in the op-  
tional AC adapter. See section 2. Connecting Your LaCie Slim  
DVD RW for more information.  
2. Hi-Speed USB 2.0 Port – This is where you plug in the USB  
Your LaCie Slim DVD RW for more information.  
IMPORTANT INFO: You may attach an optional external power  
supply (not included) to the power supply connector.  
Fig. 02  
 
 
LaCie Slim DVD±RW • Design by sam HecHt  
User Manual  
Foreword  
page 9  
1.4. Cables and Connections  
1.4.1. Hi-Speed USB 2.0  
USB is a serial input/output technology for connecting peripheral  
devices to a computer or to each other. Hi-Speed USB 2.0 pro-  
vides the necessary bandwidth and data transfer rates to support  
high speed devices such as hard drives, CD/DVD drives, and digital  
cameras.  
USB 2.0 Y Cable  
Your LaCie drive is shipped with a Hi-Speed USB 2.0 Y cable to  
ensure maximum data transfer performance when connected to a  
Hi-Speed USB 2.0 port. The Y cable has a secondary USB 2.0 A  
plug to provide additional power to the LaCie Slim DVD RW.  
Fig. 03 - USB 2.0 Y Cable Ends  
Please see Fig. 03 - USB 2.0 Y Cable Ends to become acquainted  
with the USB 2.0 Y cable:  
1. The primary USB 2.0 A plug that connects a device to a com-  
puter. For most computers, attaching this primary A plug will  
provide ample signal and power for the LaCie Slim DVD RW.  
This USB 2.0 A plug carries the data signal to and from your  
device.  
2. In the event that the device does not receive enough power via  
the primary USB 2.0 A plug, you may connect this secondary  
USB 2.0 A plug into a second USB 2.0 port on your computer.  
Please note the sticker with the lightning bolt to indicate that  
this plug is only meant for additional power and does not carry  
the data signal to and from your device.  
Fig. 04 - USB 2.0 logo  
3. Mini-USB 2.0 plug for a device, such as the LaCie Slim  
DVD RW.  
USB Icons  
These icons will help you easily identify the USB interfaces. They ap-  
pear on USB cables and next to the USB port connectors on certain  
computers.  
Fig. 05 - USB 1.0 logo  
 
   
LaCie Slim DVD±RW • Design by sam HecHt  
User Manual  
Foreword  
page 10  
have the same capacity as DVD+R discs.  
1.5. Supported DVD and CD Formats  
There are two types of DVD-R discs: DVD-R General, which is  
intended for home applications, and DVD-R Authoring, which  
is intended for professional DVD-Video development applica-  
tions.  
Table 01 - Supported DVD and CD Formats  
Format Type of Disc  
Write  
Capacity  
Speed  
DVD+RDL or DVD-RDL (Double Layer) Discs  
Ideal for: recording high-quality DVD videos, backing up, and  
archiving large data DVDs.  
These discs follow the DVD+ recording techniques, but with  
8.5GB of capacity versus 4.7GB for DVD R discs.  
Larger disk capacity makes it possible to increase the video bit  
rate for higher quality DVD videos.  
DVD  
DVD R DL  
DVD R  
6x  
8x  
8x  
6x  
--  
8.5GB  
4.7GB  
DVD+RW  
DVD-RW  
4.7GB  
4.7GB  
DVD-RAM  
DVD-ROM  
(Single and dual  
layer)  
4.7/8.5 GB  
Best suited for camcorders and set-top boxes, as well as many  
other situations where rewriting data is important.  
Considered a very reliable format thanks to its built-in error  
control and defect management system.  
DVD-RAM  
CD-R  
5x  
24x  
24x  
--  
4.7/8.5GB  
700MB  
650MB  
--  
CD-R Discs  
CD  
Best suited for: recording audio CDs and storing files, such as  
photos or important documents.  
Files can not be deleted from CD-R discs, and you cannot  
write over existing files on a CD-R disc.  
CD-RW  
CD-ROM  
CD-RW Discs  
Best suited for: exchanging files up to 650MB.  
Discs can be reformatted up to 1,000 times, and files can be  
written over.  
Most CD-ROM drives and audio CD players cannot read CD-  
RW discs.  
1.5.1. DVD and CD Media Format Definitions  
DVD+RW Discs  
Best suited for: backing up and archiving digital content.  
These discs are functionally similar to CD-RW and DVD-RW  
discs, but record in the same way as DVD+R. Using Direct  
Overwrite (DOW) recording, this type of disc allows new data  
to be written directly over existing data in a single pass.  
TECHNICAL NOTE: For Best Recording Results:  
DVD-RW Discs  
Close all other open programs and disconnect from the in-  
ternet  
Copy data to your hard drive first  
Check media speed rating  
Best suited for: backing up and archiving digital content.  
These discs serve the same general purpose as CD-RW me-  
dia, but with 4.7GB of space versus 650MB.  
Use media that is free of scratches and fingerprints  
Discs can be written and erased up to 1,000 times.  
DVD+R Discs  
Best suited for: recording DVD videos, storing multiple photo  
albums, and data storage under 4.7GB.  
Just as CD-R discs, DVD+R is write-once, but with 4.7GB of  
capacity versus 700MB for CD-R discs.  
DVD+R supports “lossless linking” and the combination of  
Constant Angular Velocity (CAV) and Constant Linear Velocity  
(CLV) recording.  
DVD-R Discs  
Best suited for: recording DVD videos, storing multiple photo  
albums, and data storage under 4.7GB.  
These discs are also functionally similar to CD-R media and  
 
 
LaCie Slim DVD±RW • Design by sam HecHt  
User Manual  
Getting Connected  
page 11  
2. Connecting Your LaCie Slim DVD RW  
2.1. Connecting the USB 2.0 Y Cable  
1. Connect the Y cable’s primary Hi-Speed USB 2.0 A connector  
(see 1.4. Cables and Connections) to an available USB 2.0 port  
on your computer.  
IMPORTANT INFO: The Y cable has two USB 2.0 connectors: the  
primary A connector for signal and power and the secondary A con-  
nector for additional power, if necessary. The difference is clearly  
marked by a lightning bolt sticker on the secondary (power only)  
connector. You must connect the primary A connector in order to  
send and receive data. See 1.4. Cables and Connections.  
2. Attach the other end (mini-USB) of the USB 2.0 Y cable to your  
LaCie Slim DVD RW. See Fig. 06  
3. Your drive should now be ready for use. To verify that your drive  
is correctly installed and communicating with your computer,  
follow these steps:  
Fig. 06  
Mac Users  
In the Apple menu, choose About This Mac, then More Info. This will  
open the Apple System Profiler. Your drive should be listed under the  
Hardware category.  
Windows Users  
RightclickyourMyComputerfolderandselectProperties>General.  
Your drive should be listed.  
4. If your Slim DVD RW does not appear to be receiving ade-  
quate power, attach the secondary USB 2.0 A plug (with the  
lightning sticker) to an available USB 2.0 port on your com-  
puter. See Fig. 07  
TECHNICAL NOTE: Your drive must be connected to a USB 2.0  
port. Performance is not guaranteed with USB 1.1. See section 1.4.  
Fig. 07  
TECHNICAL NOTE: For more information on USB connections,  
IMPORTANT INFO: The LaCie Slim DVD RW includes a power  
supply connection (see 1.3. Views of the Drive) that will accept an  
external power supply (not included).  
 
       
LaCie Slim DVD±RW • Design by sam HecHt  
User Manual  
Using Your LaCie Slim DVD RW  
page 12  
3. Using Your LaCie Slim DVD RW  
3.1. Inserting Discs  
To insert a disc:  
1. Push the Open/Close button on your LaCie Slim DVD RW.  
2. When the disc tray opens, put the DVD or CD media into the  
tray with the label side facing up. Make sure the DVD or CD is  
correctly placed in the center of the disc tray.  
3. Push the Open/Close button to close it (Fig. 08).  
Do not attempt to force the door open; you will damage the drive.  
The power must be on in order to open the drive. The drive must be  
on a flat surface to work correctly.  
To close the disc tray:  
Press the Open/Close button (Fig. 08). Pushing the media tray  
closed is not recommended.  
Fig. 08  
3.2. Accessing Discs  
Mac Users  
The DVD or CD volume will appear as an icon on the desktop. Click  
on the icon to access the contents of the DVD or CD.  
Windows Users  
The DVD or CD volume will appear in your My Computer folder  
(Windows XP users) or the Computer folder (Windows Vista and  
Windows 7 users). Click on the icon to access the contents of the  
disc.  
CAUTION: Do not force the disc tray open or closed, as you will  
damage the drive. Also always remove discs before transporting the  
drive, and never move the drive while it is in operation.  
IMPORTANT INFO: This drive is not compatible with cartridges.  
 
   
LaCie Slim DVD±RW • Design by sam HecHt  
User Manual  
Using Your LaCie Slim DVD RW  
page 13  
3.3. Ejecting Discs  
Mac Users  
1. Drag the DVD/CD icon on the desktop to the Trash (Fig. 09).  
2. The disc tray will open.  
3. Remove the disc.  
Push the Open/Close button on the drive to close the disc tray.  
Fig. 09  
Windows Users  
1. Press the Open/Close button on the front of the drive.  
2. Remove the disc.  
3. Push the Open/Close button on the drive to close the disc tray.  
CAUTION: Do not attempt to open the drive’s disc tray or remove  
the disc while the unit is in use and being accessed by the computer.  
You may injure yourself and/or damage the drive and/or your com-  
puter system. Do not transport the drive with the disc tray open or  
with a DVD or CD disc inside. Doing so may damage the drive and/  
or data stored on the disc, and will void your warranty.  
3.4. Emergency Disc Ejection  
Fig. 10  
In the event that a DVD or CD cannot be ejected with the Open/  
Close button and software is not controlling the drive, use the emer-  
gency eject operation to open the disc tray.  
1. Switch off the drive and unplug the interface cable.  
2. Insert a small metal poker, such as an unbent paper clip, into  
the emergency eject hole (see Fig. 10) until the poker presses  
against the manual eject mechanism. You will feel the mecha-  
nism eject the disc tray.  
Only use this method if the Open/Close button is not working.  
CAUTION: Make sure the drive is off and the power unplugged  
before attempting the emergency ejection procedure.  
 
     
LaCie Slim DVD±RW • Design by sam HecHt  
User Manual  
Helpful Technical Information  
page 14  
4. Helpful Technical Information  
4.1. DVD and CD Software  
All supported operating systems (see 1.1. Minimum System Require-  
ments) include basic DVD and CD reading and writing functions.  
However, if you require more features for your DVD and CD writing,  
LaCie recommends Nero, Roxio, or Cyberlink.  
IMPORTANT INFO: LaCie cannot guarantee that all third-party  
software will work with the LaCie Slim DVD RW.  
4.2. File System Formats  
When writing DVD R/RW and CD-R/RW discs, you will have the  
option to assign the disc a particular file format (the way in which  
a computer names and organizes files for storage and to manage  
data exchange).  
LaCie recommends using one of three primary file system formats  
when using the Slim DVD RW:  
Universal Disk Format (UDF)  
ISO 9660  
Mac OS Extended (also known as HFS+)  
Hybrid discs (Mac & PC)  
UDF – This specification, developed by Optical Storage Technolo-  
gies Association, is the predominant file system that allows compat-  
ibility across various Bluray, DVD and CD applications, hardware  
platforms, and computer operating systems.  
ISO 9660 – This is the standard file system which allows media to  
be read on a Mac, PC, or other major computer platform. Published  
by the International Organization of Standardization, this standard  
defines a file system for DVD-ROM and CDs. It supports Micro-  
soft Windows, Mac OS, and operating systems that follow the Unix  
specification, but doesn’t support custom features of Mac file sys-  
tems such as long file names or icon options. Microsoft created an  
extension to the format, called Joliet, which allows for Unicode file  
character names and file names up to 64 characters in length (twice  
as many as the ISO 9660 Level 2 and 3 specifications).  
Mac OS Extended – Also known as HFS+, this is the file system used  
by Macintosh. This is the preferred file format If you will be using  
your disc only with the Mac OS.  
Hybrid discs (Mac & PC) – Mac users can also choose to create  
hybrid discs which contain two partitions: one to be viewed by Mac  
users, one by Windows users. Certain software, such as Toast Tita-  
nium, offers this file system for formatting your disc.  
 
LaCie Slim DVD±RW • Design by sam HecHt  
User Manual  
Helpful Technical Information  
page 15  
Table 02 - DVD RW Writing Methods  
4.3. DVD RW Writing Methods  
Disc at Once (DAO) – A DVD writing process in which the entire  
DVD is recorded in one session, and data cannot be added after  
the recording is finished. This differs somewhat from the CD-R DAO  
method because the lead-in area, data area, and lead-out area are  
all written sequentially.  
DAO SAO  
IR  
MBR  
RO  
PW  
CD  
DVD  
Session at Once (SAO) – A writing process which is similar to DAO,  
where information is written in a session, but allowing for record  
further recording at a later time. This mode provides for greater  
control of the recording process than Packet Writing (PW) or TAO,  
and more disc space can be utilized because there is no need for  
gaps between tracks.  
Incremental Recording (IR) – A writing process that is similar to the  
Session at Once (SAO) CDR writing method; files may be added  
directly to the DVD-R disc one recording at a time, instead of record-  
ing the files to a hard drive before writing the disc. The minimum  
recorded size, though, must be at least 32KB (even if the file to be  
recorded is smaller than that), and capacities and write speeds are  
decreased due to the overhead of combined lead-in/out areas and  
data. Also, the disc must be finalized before it may be played back  
by a drive other than the drive recording the disc.  
Multi-Border Recording (MBR) – A writing process that is very similar  
to IR, MBR allows you to make an IR disc and then play the disc  
back on a device that recognizes this type of recording method.  
MBR creates a very short boundary zone around a recording ses-  
sion so a compatible player or DVD-ROM drive does not attempt to  
play beyond the border of the recorded area, instead allowing the  
unfinished disc to be read by a player that supports this recording  
method.  
Restricted Overwriting (RO) – With this method, if a disc has already  
been written to, new data segments can be randomly inserted any-  
where within the recorded boundary. New data, however, can only  
be added to an area of the disc that has already been recorded over  
and from the point where the last session was stopped.  
Packet Writing (PW) – A drag-and-drop writing process that is very  
useful for data backup. Buffer underrun* is impossible in this mode,  
because the data is written in “packets” of a few KBs. Packet Writing  
is a CPU-intensive process because it constantly checks the avail-  
able space on the disc.  
* Buffer Underrun – The recording of a disc is a system-intensive ap-  
plication, and the rewritable drive needs a constant stream of data.  
A buffer underrun occurs when the stream of data to the rewritable  
drive is not fast enough to keep the rewritable drive’s buffer full,  
causing an error in the recording process. If this problem occurs  
often, turn down the recording speed.  
 
LaCie Slim DVD±RW • Design by sam HecHt  
User Manual  
Helpful Technical Information  
page 16  
4.4. About DVD/CD Available  
Capacity  
4.6. Data Transfers  
Data transfers are the flow of data that accomplishes a task, usu-  
ally related to moving data from storage to computer RAM or be-  
tween storage devices. During data transfers, it’s best to wait before  
launching other applications on the same USB port. Anomalies may  
arise with USB controllers that do not conform to OHCI (Open Host  
Controller Interface*) standards. LaCie cannot ensure proper opera-  
tion when using interface controllers that are not OHCI compliant.  
If you encounter a problem with an unsupported peripheral connec-  
tors, such as a time lag (“hanging”), proceed as follows:  
There are important factors to consider when recording video, au-  
dio, or data to CD or DVD discs. The DVD media specification pro-  
vides for two physical sizes: 4.7” (12cm) and 3.1” (8cm) (both are  
.47” (1.2cm) thick). DVD discs are single-sided and can have one  
(SL) or two (DL) layers of data.  
The amount of data or video that a disc can hold are dependent  
upon factors such as the amount of audio and the degree of com-  
pression of the data, video or audio.  
1. Make sure that the USB cable is connected tightly and securely  
on both ends of the cable, from the drive to the computer. If you  
are using a USB cable other than the one supplied with your  
LaCie drive, check that it is Hi-Speed USB 2.0 certified.  
When media companies reference the amount of data that a disc  
can hold, they represent the total amount in terms of gigabytes  
(GB), or a billion bytes (1000 x 1000 x 1000 bytes). This number,  
though, is not the way in which a computer addresses the data;  
to a computer the value is binary and larger than a billion bytes –  
1,073,741,824 (1024 x 1024 x 1024 bytes).  
2. Check that the power supply and ground connection are seated  
properly.  
3. Disconnect your computer’s USB cable. Wait 30 seconds. Re-  
connect.  
4.5. USB Questions & Answers  
TECHNICAL NOTE: *Controller - This is a component or an elec-  
tronic card (referred to in this case as a “controller card”) that en-  
ables a computer to communicate with or manage certain peripher-  
als. An external controller is an expansion card which fills one of the  
free slots (i.e. PCI or PCMCIA) inside your PC and which enables  
a peripheral (i.e. DVD/RW drive, Hard Drive, scanner, or printer)  
to be connected to the computer. If your computer is not equipped  
with a USB controller card, you can purchase an external controller  
through LaCie. Contact your LaCie reseller or LaCie Technical Sup-  
port (section 6. Contacting Customer Support) for more information.  
What Are the Benefits of the USB Interfaces?  
Cross-platform: All recent Macs and PCs include USB 2.0  
ports.  
“Hot Swappable”: No need to shut down or restart your com-  
puter when adding or removing a USB device. Plug it in and  
its ready.  
Automatic configuration: Once your device is connected, your  
computer recognizes the device and configures the software  
(Windows XP, Windows Vista, and Windows 7).  
Daisy-Chaining: USB 2.0 ports on your computer support up  
to 127 peripherals using hubs.  
Easy Installation: One standardized port and plug combina-  
tion makes it simple to connect.  
Will Hi-Speed USB 2.0 Devices Work on USB 1.1 Hubs  
and Vice Versa?  
You can use your Hi-Speed USB 2.0 devices with USB 1.1 hubs, but  
the peripherals will be limited to USB 1.1 performance levels.  
For more information about the USB interface, please visit the LaCie  
website:  
 
   
LaCie Slim DVD±RW • Design by sam HecHt  
User Manual  
Troubleshooting  
page 17  
5. Troubleshooting  
In the event that your LaCie Slim DVD RW is not working correctly,  
please refer to the following checklist to determine the source of the  
problem. If you have gone through all of the points on the checklist  
and your drive is still not working correctly, please check the FAQs  
that are regularly published on our Web site, www.lacie.com. One  
of these FAQs may provide an answer to your specific question. You  
can also visit the downloads page, where the most recent software  
updates will be available.  
If you need further assistance, please contact your LaCie reseller or  
LaCie Technical Support (see section 6. Contacting Customer Sup-  
port for details).  
Manual Updates  
LaCie is constantly striving to give you the most up-to-date, com-  
prehensive User’s Manuals available on the market. It is our goal  
to provide you with a friendly, easy-to-use format that will help you  
quickly install and utilize the many functions of your new device.  
If your manual does not reflect the configurations of the product  
that you purchased, please check our Web site for the most current  
version available.  
 
 
LaCie Slim DVD±RW • Design by sam HecHt  
User Manual  
Troubleshooting  
page 18  
5.1. Mac Users  
Problem  
Question  
Solution  
The drive is not recognized  
by the computer.  
Does your computer’s configuration  
meet the minimum system require-  
ments for use with this drive?  
Is the drive receiving enough power  
through your computer’s USB bus?  
The Slim DVD RW may not be receiving sufficient power through  
your computer’s USB bus. Please try attaching the additional USB  
2.0 A connector (see 2.1. Connecting the USB 2.0 Y Cable) or an  
optional external power supply (not included).  
Did you follow the correct installation  
steps?  
Review the installation steps in 2. Connecting Your LaCie Slim  
DVD RW.  
Is there an icon on your desktop?  
Look for an icon on your desktop that represents disc you have  
inserted. If the disc does not appear, follow the rest of the Trouble-  
shooting tips to isolate the problem.  
Are both ends of the USB cable  
securely attached?  
Disconnect the USB cable, wait 10 seconds and then recon-  
nect.  
Ensure that USB connectors are properly aligned. USB cables  
can only be inserted one way. Make sure that they are cor-  
rectly oriented.  
Check that the USB connectors are straight and fully seated  
in the USB ports.  
Only use certified USB cables, such as the cables provided  
with your LaCie drive.  
If you have followed all of these steps and the drive is still not  
recognized, shut down your computer, wait 3 to 5 minutes, restart  
your computer and try again.  
Is there a conflict with other device  
drivers or extensions?  
Contact LaCie Customer Support for assistance. See 6.1. LaCie  
Did you attach the primary USB 2.0  
A plug?  
The USB 2.0 Y cable that is shipped with the device has two USB  
2.0 A plugs: the primary (without the lightning bolt sticker) and  
the secondary (with the lightning bolt sticker). For most computers,  
attaching the primary plug will allow for sufficient power and carry  
the data signal. The secondary plug does not carry a data signal as  
it is only meant to provide additional power when necessary.  
 
LaCie Slim DVD±RW • Design by sam HecHt  
User Manual  
Troubleshooting  
page 19  
Problem  
Question  
Solution  
The drive is not running  
noticeably faster when  
connected via Hi-Speed  
USB 2.0.  
Are there other USB devices con-  
nected to the same port or hub?  
Disconnect any other USB devices and see if the drive’s perfor-  
mance improves.  
Is the drive connected to a USB hub?  
A Hi-Speed USB 2.0 device can only operate at Hi-Speed USB 2.0  
speeds if it is connected to a Hi-Speed USB 2.0 port or hub. Make  
sure your USB hub supports Hi-Speed USB 2.0.  
Is the drive connected to a Hi-Speed  
USB 2.0 port on your computer?  
Make sure that the Hi-Speed USB 2.0 drivers for both your host  
bus adapter and device have been installed correctly. If in doubt,  
uninstall the drivers and re-install them.  
Does your computer or operating  
system support Hi-Speed USB 2.0?  
for more information.  
The drive is working  
slowly.  
Is the drive connected directly to the  
host computer?  
Make sure that your drive is connected directly to the computer (see  
For best performance, connect devices directly to the computer. For  
more information, see 4.6. Data Transfers.  
The drive’s media tray will  
not open.  
Have you tried dragging the disc’s  
icon to the Trash?  
Drag the disc icon onto the Trash icon. The disc should then eject  
automatically. If this does not work, try using the eject function of  
the software program that you are using.  
Has a software program locked the  
eject function?  
To check, disconnect the interface cable, then reconnect and push  
the Open/Close button. If the disc still will not eject, see section  
3.4. Emergency Disc Ejection for more information on how to eject  
your media.  
 
LaCie Slim DVD±RW • Design by sam HecHt  
User Manual  
Troubleshooting  
page 20  
Problem  
Question  
Solution  
The drive’s media tray  
Is the disc full?  
To verify the contents of the disc:  
automatically ejects a disc  
when you try to record on  
it, or the drive is not writ-  
ing to CD/DVD correctly.  
Use your recording software OR  
Select the disc on the desktop and select Get Info from the  
File menu. If the disc appears empty but the problem persists,  
try using another piece of media.  
Does the drive support the format of  
the disc you have inserted?  
Check section 1.5. Supported DVD and CD Formats for information  
about the different formats supported by your drive.  
Is the disc damaged?  
Carefully inspect the disc. Look to see if there are highly visible  
scratches to the recording surface (the bright, shiny, reflective side)  
of the disc. If in doubt, try another disc.  
Has the recording software been in-  
stalled correctly?  
Double-check the installation of your recording software and re-  
install the software, if necessary. Review the recording software’s  
troubleshooting and help sections for more information about the  
recording software.  
Are you receiving buffer underrun er-  
rors (has something interrupted the  
stream of data to the recorder)?  
For the best recordings, follow these tips to avoid buffer underrun  
interruptions:  
Quit all other running software programs before starting to  
record.  
De-activate File Sharing if it is running.  
If you are making a direct recording, such as a copy, from a  
CD or a DVD, make sure that the speed of the drive playing  
the CD or DVD is fast enough to provide a sufficient data  
stream to the LaCie drive. When making copies, it is recom-  
mended that you transfer the material to be copied to your  
hard drive, and then make the recording from the data on the  
hard drive.  
Reduce the write speed of the LaCie drive using the appropri-  
ate menu in the recording software.  
 
LaCie Slim DVD±RW • Design by sam HecHt  
User Manual  
Troubleshooting  
page 21  
5.2. Windows Users  
Problem  
Question  
Solution  
The drive is not recognized  
by the computer.  
Does your computer’s configuration  
meet the minimum system require-  
ments for use with this drive?  
Is the drive receiving enough power  
through your computer’s USB bus?  
The Slim DVD RW may not be receiving sufficient power through  
your computer’s USB bus. Please try attaching the additional USB  
2.0 A connector (see 2.1. Connecting the USB 2.0 Y Cable) or an  
optional external power supply (not included).  
Did you follow the correct installation  
steps?  
Review the installation steps in 2. Connecting Your LaCie Slim  
DVD RW.  
Is there an icon for the drive in My  
Computer?  
Go into My Computer and look for an icon and drive letter as-  
signed to the LaCie drive. If the drive does not appear, follow the  
rest of the Troubleshooting tips to isolate the problem.  
Are both ends of the USB cable  
securely attached?  
Disconnect the USB cable, wait 10 seconds and then recon-  
nect.  
Ensure that USB connectors are properly aligned. USB cables  
can only be inserted one way. Make sure that they are cor-  
rectly oriented.  
Check that the USB connectors are straight and fully seated  
in the USB ports.  
Only use certified USB cables, such as the cables provided  
with your LaCie drive.  
If you have followed all of these steps and the drive is still not  
recognized, shut down your computer, wait 3 to 5 minutes, restart  
your computer and try again.  
Is there a conflict with other device  
drivers or extensions?  
Contact LaCie Customer Support for assistance. See 6.1. LaCie  
Go to Start > Control Panel > Performance and Maintenance  
> System > Hardware tab > Device Manager button > USB  
Controller. Click on the + sign next to the controller icon, and you  
should see your device listed.  
If you still can’t see your device, recheck the cables and try the  
other troubleshooting tips listed here.  
Did you attach the primary USB 2.0  
A plug?  
The USB 2.0 Y cable that is shipped with the device has two USB  
2.0 A plugs: the primary (without the lightning bolt sticker) and  
the secondary (with the lightning bolt sticker). For most computers,  
attaching the primary plug will allow for sufficient power and carry  
the data signal. The secondary plug does not carry a data signal as  
it is only meant to provide additional power when necessary.  
continued on the next page>>  
 
LaCie Slim DVD±RW • Design by sam HecHt  
User Manual  
Troubleshooting  
page 22  
Problem  
Question  
Solution  
The drive is not running  
noticeably faster when  
connected via Hi-Speed  
USB 2.0.  
Are there other USB devices con-  
nected to the same port or hub?  
Disconnect any other USB devices and see if the drive’s perfor-  
mance improves.  
Is the drive connected to a USB hub?  
A Hi-Speed USB 2.0 device can only operate at Hi-Speed USB 2.0  
speeds if it is connected to a Hi-Speed USB 2.0 port or hub. Make  
sure your USB hub supports Hi-Speed USB 2.0.  
Is the drive connected to a Hi-Speed  
USB 2.0 port on your computer?  
Make sure that the Hi-Speed USB 2.0 drivers for both your host  
bus adapter and device have been installed correctly. If in doubt,  
uninstall the drivers and re-install them.  
Does your computer or operating  
system support Hi-Speed USB 2.0?  
for more information.  
The drive is working  
slowly.  
Is the drive connected directly to the  
host computer?  
Make sure that your drive is connected directly to the computer (see  
For best performance, connect devices directly to the computer. For  
more information, see 4.6. Data Transfers.  
The drive’s media tray  
Is the disc full?  
To verify the contents of the disc:  
automatically ejects a disc  
when you try to record on  
it, or the drive is not writ-  
ing to CD/DVD correctly.  
Use your recording software OR  
Select the disc on the desktop and select Get Info from the  
File menu. If the disc appears empty but the problem persists,  
try using another piece of media.  
Does the drive support the format of  
the disc you have inserted?  
Check section 1.5. Supported DVD and CD Formats for information  
about the different formats supported by your drive.  
Is the disc damaged?  
Carefully inspect the disc. Look to see if there are highly visible  
scratches to the recording surface (the bright, shiny, reflective side)  
of the disc. If in doubt, try another disc.  
Has the recording software been  
installed correctly?  
Double-check the installation of your recording software and re-  
install the software, if necessary. Review the recording software’s  
troubleshooting and help sections for more information about the  
recording software.  
The drive’s media tray  
Are you receiving buffer underrun  
errors (has something interrupted the  
stream of data to the recorder)?  
For the best recordings, follow these tips to avoid buffer underrun  
interruptions:  
automatically ejects a disc  
when you try to record on  
it, or the drive is not writ-  
ing to CD/DVD correctly.  
Quit all other running software programs before starting to  
record.  
De-activate File Sharing if it is active.  
If you are making a direct recording, such as a copy, from a  
CD or a DVD, make sure that the speed of the drive playing  
the CD or DVD is fast enough to provide a sufficient data  
stream to the LaCie drive. When making copies, it is recom-  
mended that you transfer the material to be copied to your  
hard drive, and then make the recording from the data on  
the hard drive.  
Reduce the write speed of the LaCie drive using the appropri-  
ate menu in the recording software.  
 
LaCie Slim DVD±RW • Design by sam HecHt  
User Manual  
Contacting Customer Support  
page 23  
6. Contacting Customer Support  
Before You Contact Technical Support  
1. Read the manuals and review section 5. Troubleshooting.  
2. Try to isolate the problem. If possible, make the drive the only  
external device on the CPU, and make sure that all of the cables  
are correctly and securely attached.  
If you have asked yourself all of the pertinent questions in the trou-  
bleshooting checklist, and you still can’t get your LaCie drive to work  
properly, contact us at www.lacie.com. Before contacting us, make  
sure that you are in front of your computer and that you have the  
following information on hand:  
Information  
Where to Find Information  
LaCie Slim DVD RW serial number  
Macintosh/PC model  
Operating system version  
Processor speed  
Located on a sticker at the back of drive or on the original packaging  
Mac users: Click on the Apple icon in the menu bar and select About This  
Mac.  
Windows users: Right click My Computer and select Properties > General.  
Computer memory  
The brands and models of other internal and external  
peripherals installed on your computer  
Mac users: Click on the Apple icon in the finder bar and select About This  
Mac. Select More Info... The Apple System Profiler will launch and will list your  
internal and external peripherals.  
Windows users: Right click My Computer and select Properties > Hard-  
ware.  
 
 
LaCie Slim DVD±RW • Design by sam HecHt  
User Manual  
Contacting Customer Support  
page 24  
6.1. LaCie Technical Support Contacts  
LaCie Asia  
Contact us at:  
LaCie Australia  
Contact us at:  
LaCie Belgium  
LaCie Canada  
Contact us at:  
Contact us at:  
LaCie Denmark  
LaCie Finland  
Contact us at:  
Contact us at:  
LaCie France  
LaCie Germany  
Contact us at:  
Contact us at:  
LaCie Italy  
Contact us at:  
Japan - ELECOM CO. LTD.  
Contact us at:  
LaCie Netherlands  
LaCie Norway  
Contact us at:  
Contact us at:  
LaCie Spain  
LaCie Sweden  
Contact us at:  
Contact us at:  
LaCie Switzerland  
Contact us at:  
LaCie United Kingdom  
Contact us at:  
LaCie Ireland  
LaCie USA  
Contact us at:  
Contact us at:  
LaCie International  
Contact us at:  
 
 
LaCie Slim DVD±RW • Design by sam HecHt  
User Manual  
Warranty Information  
page 25  
7. Warranty Information  
LaCie warrants your drive against any defect in material and work-  
manship, under normal use, for the period designated on your war-  
ranty certificate. In the event this product is found to be defective  
within the warranty period, LaCie will, at its option, repair or replace  
the defective drive.  
Note to Australian Customers  
Our goods come with guarantees that cannot be excluded under  
the Australian Consumer Law. You are entitled to a replacement or  
refund for a major failure and for compensation for any other rea-  
sonably foreseeable loss or damage. You are also entitled to have  
the goods repaired or replaced if the goods fail to be of acceptable  
quality and the failure does not amount to a major failure.  
This warranty is void if:  
The drive was operated/stored in abnormal use or mainte-  
nance conditions;  
Contact us:  
The drive is repaired, modified or altered, unless such repair,  
modification or alteration is expressly authorized in writing by  
LaCie;  
LaCie Australia, 458 Gardeners Road Alexandria, NSW 2015 AUS-  
TRALIA.  
The drive was subjected to abuse, neglect, lightning strike,  
Phone: 02 8063 3711  
electrical fault, improper packaging or accident;  
The drive was installed improperly;  
The serial number of the drive is defaced or missing;  
For fast technical support, create a support ticket after registering  
The broken part is a replacement part such as a pickup tray,  
etc.  
The tamper seal on the drive casing is broken.  
LaCie and its suppliers accept no liability for any loss of data during  
the use of this device, or for any of the problems caused as a result.  
As a precaution, it is recommended that the CD-R/RW, DVD-R/RW  
and DVD+R/RW media be tested after they have been written to.  
Under no circumstances do LaCie or its suppliers guarantee the reli-  
ability of the DVD or CD media used in this drive.  
LaCie will not, under any circumstances, be liable for direct, special  
or consequential damages such as, but not limited to, damage or  
loss of property or equipment, loss of profits or revenues, cost of  
replacement goods, or expense or inconvenience caused by service  
interruptions.  
Any loss, corruption or destruction of data while using a LaCie drive  
is the sole responsibility of the user, and under no circumstances will  
LaCie be held liable for the recovery or restoration of this data. Un-  
der no circumstances will any person be entitled to any sum greater  
than the purchase price paid for the drive.  
To obtain warranty service, call LaCie Technical Support. You may  
be asked to furnish proof of purchase to confirm that the drive is still  
under warranty.  
All drives returned to LaCie must be securely packaged in their origi-  
nal box and shipped with postage prepaid.  
IMPORTANT INFO: Register online for free technical support:  
 

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